• 1. Send us an email requesting a
    Return or Exchange.

  • 2. We will email you a Pre-Paid Shipping
    Label to return the Package.

  • 3. We will process a REFUND or EXCHANGE
    once we receive your package.

terms & conditions

Please ensure the package is packaged very durable to avoid breakage in transit
Please make sure the package is shipped in its original condition and box if available
We will notify you if there are any issues with your Return

terms & conditions for custom manufacturing orders

Due to COVID19 pandemic we have been receiving large amount of custom orders for various systems.  Due to nature of custom ordering and UV lamp designs and specs, we are not allowing refunds on any of the custom order lamps in any quantities above 300 pieces.  However, we can accommodate exchanges and alternations to the lamps but no refunds due to COVID19 surge demand in Ultraviolet lighting worldwide.